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The Compliance Team
Our Patient Satisfaction Surveys Are Now Easier To Use – For Both You And Your Patients
Within any healthcare organization, patient satisfaction surveys are critical for obtaining meaningful feedback to help identify areas in need of improvement. The Compliance Team created its own database, the Patient Quality Measurement™ (PQM) Satisfaction Portal, over 21 years ago and offers it to all Exemplary Providers, at no additional fee. When you use our service, you will benchmark your patient care services and practices against thousands of other provider surveys in our database. We currently have over two million HIPAA-compliant questionnaire results.

In the past, business owners had to log into our website and manually enter patient satisfaction data. Now, The Compliance Team offers two new features that make patient satisfaction surveys easier for both the patient/client AND the business, clinic, or pharmacy.

Patient Survey Kiosk
The Patient Survey Kiosk lets you set up an on-site customer area (“kiosk”), so that the customer/patient can easily enter their satisfaction data at time of service.
  • You, as the business owner, set up an area for patient use, where there is an internet-connected desktop, laptop or tablet device. This can be as simple as a desk or counter area with a dedicated computer device.
  • To get the survey screen set up, you access The Compliance Team’s website and log into your account.
  • Load the survey type of your choosing.
  • Close out the main menu so that all that is visible is the survey screen. You only do this once, unless someone clicks on the EXIT button.
  • The patient fills out the survey screen and when they press “enter,” their data is saved to your company’s survey file within The Compliance Team’s master database.
  • A “thank you” message appears for a few seconds and then a new, blank survey screen comes up.
  • You can generate Excel formatted reports on demand.
Patient Survey Invite Emails
This new feature allows you to trigger a time-sensitive email to your patients.
  • Select the appropriate survey type, enter the patient’s name and email address, and click a “Send Email” button.
  • The details of this transaction is recorded in The Compliance Team database and an email is sent to the patient.
  • The email includes a link, which, when clicked, opens a browser window on the patient’s device and displays the appropriate blank survey. The patient will not need to log in to anything and will not need to provide a security code.
  • Once a patient submits the survey, the survey data will be saved to our database and the patient will be shown a “thank you” screen.
  • Once the patient submits a specific survey as served up via an email link, that same survey will not be able to be accessed again. This will prevent duplicates that could result from the patient (or someone else) clicking the link in the email again at some point in the future.
  • You can generate Excel formatted reports on demand.
If you are not currently using The Compliance Team’s Patient Satisfaction Portal, please contact us so we can help you get started. Email roy@thecomplianceteam.org or call 215-654-9110.
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