The Value of Patient Satisfaction Surveys
The Compliance Team is the only accreditation organization that has its own Patient Satisfaction Portal. Patient satisfaction surveys are critical to your clinic as part of your continuous quality improvement process. Tracking patient data helps you determine areas in need of improvement and helps you show patients, employees and payers that patients are receiving the care they need and deserve.

The Compliance Team's patient satisfaction database subscription service is available to all Medicare and non-Medicare provider organizations. If you already use a patient satisfaction survey system, you might want to consider using ours because:
  • It is a complimentary value-added service available to all Exemplary Provider┬« accreditation program participants
  • Data can be benchmarked against our robust database of client results
Subscribers are issued a unique Username and Password that allows them to utilize The Compliance Team's proprietary satisfaction questionnaires.

The Compliance Team's patient satisfaction reporting and benchmarking subscription service is the nation's oldest (circa 1998) and the largest (over 1.8 million surveys and counting) database repository of HIPAA-compliant patient satisfaction questionnaire results. It can be utilized by single locations as well as small and large multi-site organizations.

Patient Satisfaction Portal details:
  • Survey reports are housed on The Compliance Team's secure web portal. Reports can be generated on-demand in Excel spreadsheet format.
  • Multi-site operations have the capability to set-up (parent / child) relationships between corporate headquarters and outlying locations, or they can use a single site to collect data for all locations.
  • The surveys can be conducted via a phone call; a mailed paper ballot; or an in-clinic interview and the results can be bulk or individually uploaded.
  • Once the survey answers are submitted, the results are automatically aggregated and benchmarked against The Compliance Team's national database.
  • Each questionnaire has a comment section to document any positive or negative feedback.
Sample Survey Form



Survey Reporting Options



For more information, contact Roy Dunning at The Compliance Team home office, 215-654-9110.
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